Financial inclusion is on the rise in Africa. However, data trust gaps slow down its growth. Indeed, the users’ concerns in relation to the security of their data affect the adoption of digital financial services. Fostering data trust is therefore key to boosting financial inclusion on the continent. In this article, Edouard Docteur, GVG’s Chief Delivery Officer, discusses trust-limiting factors such as inadequate identity verification. He also highlights remedial actions to undertake when it comes to fostering trust for improved financial inclusion. These strategies include developing digital infrastructure and literacy, implementing robust cybersecurity measures and creating regulatory frameworks that effectively support data confidentiality.
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